How do I contact the Helpdesk?
The P2P Helpdesk is open Monday to Friday from 9am to 5pm. You can reach us by phone at +353 1 6871672 or email at Helpdesk@equalityapps.gov.ie.
I am still waiting for guidance on P2P. What should I do?
As part of the Onboarding email, a Getting Started with P2P guide was attached, this contains guidance on all the necessary tasks to ensure payment on P2P. This guide is also available at the bottom of this page along with a recording of the webinar. For further guidance, please contact the Helpdesk.
How do I create an Occupancy Report?
1. From the Home page, select "Report Occupancy." 2. Choose the accommodation from the dropdown list. 3. Click "Report New Occupancy" and fill in the details for rooms, adult supplements, and child supplements. Full guidance can be found in the Getting Started With P2P guide in the documents below.
Invoice has been rejected due to discrepancies in weekly registers and occupancy
It is necessary to compare the two reports to ensure they are showing the same data and amend accordingly. Once completed, please resubmit your invoice to the Department for review.
My contract shows that it is expired on P2P, what do I do?
If the contract is visible on P2P under “Expired Accommodation Contracts”, it is still possible to be paid via P2P. Please continue to report occupancy in order to receive the invoices for the Accommodation. The Contracts team has initiated the contract renewals process on P2P and will be in touch with your property in due course regarding your contract. Nothing needs to be done from a provider side at this time.
Can we combine our profiles for multiple Contracting Parties?
When a User profile is created, each login is linked to one Contracting party meaning that if the same email has been validated for more than one Contracting party, only the 1st one will be visable. It is not possible to consolidate Contracting parties onto one view however the user will be able to provide additional email addresses to the Helpdesk which will allow them to see all accommodations with multiple profiles.
I have vacant contracted rooms in my accommodation, how can I get them filled?
If there are vacant rooms within your Accommodation, please contact UkraineTempAccom@equality.gov.ie, who will be able to with this query.
I have extra spare rooms in my accommodation, how can I offer them to the Department?
The Department is not seeking to contract additional rooms at this time.
I have non-accommodation related expenses, how do I get these paid
P2P currently facilitates the payment for Accommodation related expenses indicated within the contractual terms. For any Non-Accommodation related expenses please contact ukrpayments@equality.gov.ie and submit an invoice using the pre-P2P system.
I have received my invoice but it’s incorrect, how do I get it fixed?
If your invoice amount is unexpected, reject the invoice by clicking “NO” under Invoice Approval on the review page. Provide detailed information about the issue to help the Department resolve it. For errors in the Payment in Advance section, these must be adjusted by the Department. For errors in the Payment in Arrears section, you can amend supplementary adult and child occupancy within the Report Occupancy area and resubmit the invoice. Full guidance on how to amend occupancy and resubmit invoices may be found in the guidance documents at the bottom of the page.
I’ve just started using P2P and I haven’t been paid for last month’s advance payment
For any payments required up to this period, please continue to request a Purchase Order number and submit for payment through UKRPayments@equality.gov.ie. We understand that there may be some overlap within your first month’s payment as you are onboarded to P2P and thank you for your patience at this time.
I’ve received an email to say my Tax Credit Certificate (TCC) is invalid
Tax Clearance certs are issued from Revenue to ensure tax affairs are in order for organisations. P2P receives an automated report each morning with TCC statuses. As soon as the necessary steps have been completed with the Revenue, there is nothing required to be completed on P2P except resubmitting the invoice if it has the status “Returned to provider”.
Should I download invoices for my own record-keeping and accounting purposes?
Yes, we strongly recommend that you download and retain copies of the invoices generated through the self-billing system for your own record-keeping and accounting purposes. These documents serve as essential evidence of your business transactions and may be required for tax compliance and auditing purposes.
"It’s after the 5th and I haven’t received an email notification to view my Invoice"
Invoices are generated using the occupancy reported throughout the month to calculate the payment in arrears amount. Please ensure occupancy has been recorded for each day of the month, otherwise the final invoice will not generate. Once completed a notification will be sent to indicate an invoice is ready for review. If all records are complete with no missing records and the invoice is still not visible, please contact the Helpdesk for further assistance.
Am I still required to maintain proper books and records?
Yes, even in a self-billing arrangement, it is crucial for any company or sole trader to maintain proper books and records in accordance with Revenue guidelines. These records should accurately reflect your business transactions, including invoices, contracts, and financial documents. More information on record-keeping guidelines can be found here.
What about ancillary services included in the cost of emergency accommodation?
Catering services are considered as separate supplies for VAT purposes and are liable to VAT at the appropriate rate. When both emergency accommodation and catering services are provided, the consideration payable must be apportioned between the exempt emergency accommodation service and the taxable catering service.
Who should register for VAT, and what are the thresholds?
VAT registration is obligatory when your turnover exceeds or is likely to exceed the VAT thresholds. The thresholds vary depending on the type of services and turnover levels. The principal thresholds include €37,500 for service providers (increased to €40,000 from 1 January 2024), €10,000 for certain sales, and €75,000 for those supplying goods (increased to €80,000 from 1 January 2024).
If I am not VAT-registered, can I still engage with the self-billing system?
Where a provider is not VAT-registered, they may still engage with our billing system. As the non-VAT registered providers are not legally entitled to charge VAT nor issue VAT invoices, the billing documents produced will not be considered as VAT invoices, but they will take the same form as those issued to VAT-registered providers for commercial and record-keeping purposes. These ‘invoices’ will not show a VAT rate/amount
Do I need to be VAT-registered to engage in self-billing?
No, however, if you exceed the VAT registration thresholds you should be VAT registered and account for VAT on supplies made. The onus to VAT register where appropriate rests with the provider who can edit/amend their VAT registration declaration by reaching out to the Helpdesk
How are catering services handled for VAT purposes in combination with emergency accommodation?
Is emergency accommodation provided to government agencies exempt from VAT?
Yes, where accommodation in all or part of a hotel or guesthouse is contracted to a government agency as emergency accommodation and is not available to the general public, it is regarded as an exempt supply of emergency accommodation for VAT purposes. Where VAT-registered traders make both taxable and exempt supplies, there may be an impact on VAT recovery. This is a complex area of VAT law. Where required, you should consider obtaining tax advice.
How do I know what rate of VAT to charge?
You can register your business for VAT through the Revenue Online Service (ROS) if your business is established in the State. Complete the TR1 registration form for individuals, sole traders, trusts, and partnerships, or the TR2 registration form for limited companies online. If your business is not established in the State, use the paper versions of these forms. More information can be found here.
How do I register for VAT, and what forms should I complete?
